Refund & Return Policy

SOFDOP PRIVATE LIMITED

Last Updated: October 13, 2026

At SOFDOP Private Limited, customer satisfaction is important to us. We are committed to providing premium-quality human hair products and a trustworthy shopping experience.

We understand that sometimes an order may not meet your expectations. This Refund & Return Policy explains the conditions under which products may be returned, exchanged, or refunded.

Please read this policy carefully before making a purchase.

1. Return Eligibility

We offer a 7-day return request window from the date of delivery for eligible products.

To qualify for a return, the following conditions must be met:

The product must be unused, unworn, and unwashed.
The hair must not have been cut, coloured, bleached, chemically treated, or altered.
Hair bundles must remain in their original condition.
Lace closures and frontals must not have been cut, installed, glued, or modified.
Original packaging, tags, and protective seals must remain intact.
The customer must provide proof of purchase or a valid order number.

Returns for a change of mind or personal preference may be declined if these conditions are not met.

This does not affect your rights concerning defective, damaged, incorrect, or misrepresented products under applicable law.

2. Non-Returnable Products

Due to the personal-use and hygiene-sensitive nature of human hair products, certain items are not eligible for change-of-mind returns or exchanges.

These include:

Hair extensions that have been worn or installed
Washed, dyed, bleached, or chemically processed hair
Hair bundles with removed or damaged original seals
Lace closures or frontals with trimmed lace
Products that have been cut, styled permanently, or otherwise altered
Customized or specially prepared hair products
Items damaged through improper use or handling

These exclusions do not apply where a return, replacement, or refund is required by applicable consumer protection law.

3. Damaged, Defective, or Incorrect Products

We carefully handle our products before dispatch. However, if you receive an incorrect, damaged, defective, or materially misrepresented product, please contact our customer support team.

We recommend reporting visible damage or incorrect deliveries within 48 hours of receiving your order, where possible.

Please provide:

Your order number
Your registered email address
Clear photographs or videos showing the issue
A brief explanation of the problem
Images of the packaging, where relevant

Our team will review your concern and provide an appropriate resolution, which may include a replacement, exchange, return, or refund.

Failure to report an issue within 48 hours does not automatically remove any rights available to you under applicable law.

4. How to Request a Return

To initiate a return, please follow these steps:

Step 1: Contact Our Support Team

Email us at sofdopprivatelimited@gmail.com with your order number and reason for the return.

Step 2: Submit Product Details

Provide the requested photographs, product details, and relevant supporting information.

Step 3: Return Request Review

Our customer support team will review your request and inform you about the next steps.

Step 4: Return the Product

If a physical return is required, we will provide the applicable return instructions and address.

Please do not send products back without receiving return instructions from our support team.

Step 5: Inspection and Resolution

Once the returned product is received, we may inspect its condition and notify you of the outcome.

5. Refund Policy

If your refund request is approved, we will initiate the refund through the original payment method wherever possible.

Our proposed refund processing timeline is 5–10 business days after approval, although the time taken for funds to appear in your account may vary depending on your bank or payment service provider.

Refunds may be issued in the following circumstances:

The wrong product was delivered.
The product arrived defective or damaged.
The product was materially different from its advertised description.
An eligible return has been approved.
An order was cancelled before dispatch and payment had already been collected.
A refund is otherwise required under applicable law.

For prepaid orders, refunds will generally be directed to the original payment method.

For Cash on Delivery orders, if offered, refunds may be processed through a verified bank transfer or another mutually agreed method.

6. Exchange Policy

We may offer exchanges for eligible products, subject to stock availability.

Exchanges may be requested for:

An incorrect product delivered
A defective or damaged item
An eligible unused product where an exchange is permitted

Products requested for a preference-based exchange must meet our original-condition and hygiene requirements.

If the requested replacement is unavailable, we will discuss suitable alternatives or provide a refund where applicable.

7. Order Cancellation

Customers may request cancellation before an order has been dispatched.

To request cancellation, email:

sofdopprivatelimited@gmail.com

Please include your order number and cancellation request.

If the order has not yet been dispatched, we will review the request and confirm its cancellation status.

Once an order has been dispatched, cancellation may no longer be possible through the normal order cancellation process. You may instead request a return in accordance with this policy and your applicable consumer rights.

If an eligible prepaid order is cancelled, the refund will be processed to the original payment method wherever possible.

8. Return Shipping Charges

Return shipping charges depend on the reason for the return.

For Damaged, Defective, or Incorrect Products

Where the issue is confirmed, SOFDOP Private Limited will arrange or cover reasonable return shipping costs as applicable.

For Change-of-Mind Returns

For eligible preference-based returns, customers may be responsible for return shipping costs, provided these charges were properly disclosed.

We recommend using a reliable, trackable courier service when customers are responsible for shipping returned products.

9. Natural Hair Characteristics

Our collection includes natural human hair products with textures such as straight and wavy hair.

Because human hair is a natural material, slight variations may occur in:

Natural colour tones
Hair texture
Wave patterns
Strand thickness
Natural movement and appearance

Minor natural variations that are consistent with the product description are not necessarily manufacturing defects.

However, products that materially differ from their description, specifications, or advertised characteristics remain eligible for appropriate remedies under applicable law.

10. Customized Hair Orders

Certain hair products may be specially prepared according to customer preferences, including specific lengths, textures, or customization requests.

Customized orders may not be eligible for change-of-mind returns or cancellation once customization has begun, provided this restriction is communicated before purchase.

Customers remain entitled to applicable remedies if a customized product is defective, incorrectly supplied, or does not meet the agreed specifications.

11. Delayed or Missing Refunds

If an approved refund has not appeared within the communicated processing period:

Check your bank account or original payment method.
Contact your bank or payment service provider, as additional processing time may apply.
If the refund is still missing, contact our support team with your order number.

Email: sofdopprivatelimited@gmail.com

We will assist you in reviewing the refund status.

12. Contact Information

If you have questions or concerns about returns, refunds, exchanges, or order cancellations, please contact us.

Company Name: SOFDOP Private Limited

Customer Support Email: sofdopprivatelimited@gmail.com

Registered Business Address: [Insert Registered Business Address]

Website: [Insert Website URL]

Customer Support / Grievance Contact: [Insert Contact Name or Designation]

We aim to address customer concerns fairly, transparently, and in accordance with applicable consumer protection laws.

13. Changes to This Policy

SOFDOP Private Limited reserves the right to update this Refund & Return Policy to reflect changes in our business practices, product offerings, or legal obligations.

The updated policy will be published on our website with a revised effective date.

Changes will not override rights or obligations already established under applicable law.