Shipping & Delivery Policy
SOFDOP PRIVATE LIMITED
Last Updated: October 13, 2026
At SOFDOP Private Limited, we understand how exciting it is to receive your new hair products. We are committed to providing a smooth, reliable, and transparent shipping experience for every customer.
This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our website.
1. Order Processing Time
We aim to process and prepare orders as quickly as possible.
Our proposed standard order processing time is 1–3 business days after order confirmation and payment verification.
Please note:
- Orders are processed on business days, excluding Sundays and applicable public holidays.
- Orders placed on weekends or public holidays may be processed on the next working day.
- Customized or special-order hair products may require additional preparation time.
- During promotional events, festivals, or high-demand periods, processing may take longer.
Once your order has been dispatched, you will receive shipping confirmation where tracking services are available.
2. Shipping Within India
SOFDOP Private Limited aims to provide reliable shipping services to eligible locations across India.
Our proposed estimated delivery times are:
Metro Cities: 3–5 business days after dispatch.
Other Cities and Towns: 4–7 business days after dispatch.
Remote Locations: 5–10 business days after dispatch.
These delivery times are estimates and may vary depending on your delivery location, courier availability, local conditions, and unforeseen circumstances.
We cannot guarantee delivery on a specific date unless explicitly confirmed.
3. International Shipping
International shipping is available only for countries and regions supported by our delivery partners and enabled at checkout.
Where international shipping is offered, delivery timelines and charges will depend on the destination country, selected shipping service, and customs clearance requirements.
International customers may be responsible for applicable customs duties, import taxes, and clearance charges, unless otherwise stated at checkout.
We recommend checking applicable import regulations before placing an international order.
4. Shipping Charges
Shipping charges may vary depending on:
- Delivery location
- Package weight and dimensions
- Selected shipping method
- Applicable promotional offers
- Domestic or international delivery requirements
The applicable shipping charge will be displayed during checkout before order confirmation.
Free shipping may be offered on selected products, promotional campaigns, or orders meeting specified eligibility conditions.
Any free shipping offers and minimum order requirements will be clearly communicated on our website.
5. Order Tracking
Once your order has been shipped, we aim to share tracking information through your registered email address, SMS, or available customer account features.
Tracking information may include:
- Courier partner name
- Shipment tracking number
- Tracking link
- Estimated delivery information, where available
Please allow some time for the courier’s tracking system to update after dispatch.
If you experience difficulty tracking your order, contact our support team.
Email: sofdopprivatelimited@gmail.com
6. Delayed Deliveries
Although we work towards timely deliveries, delays may occasionally occur due to circumstances outside our reasonable control.
These may include:
- Adverse weather conditions
- Courier transportation disruptions
- Festivals and public holidays
- Incorrect or incomplete shipping addresses
- Remote delivery locations
- Customs processing for international shipments
- Other unforeseen logistical issues
If we become aware of a significant shipping delay, we will make reasonable efforts to communicate relevant updates.
Any remedies required under applicable consumer protection laws will remain available.
7. Incorrect or Incomplete Shipping Address
Customers are responsible for providing accurate shipping information when placing an order.
Please ensure the following details are correct:
- Full name
- Complete delivery address
- City, state, and PIN code
- Contact number
- Any relevant delivery instructions
If you notice an error in your shipping address, please contact us as soon as possible.
Email: sofdopprivatelimited@gmail.com
Address changes may be possible before dispatch but cannot be guaranteed once a shipment has been handed over to the courier.
Additional shipping charges may apply for address corrections or reshipments caused by incorrect customer-provided information, where permitted by law.
8. Failed Delivery Attempts
If a courier is unable to deliver your order because of an unavailable recipient, incomplete address, or unsuccessful delivery attempts, the shipment may be returned to us.
If a shipment is returned, our team will review the situation and contact you regarding available options.
These may include:
- Reattempting delivery
- Updating your shipping details
- Reshipping the order
- Processing an eligible cancellation or refund
Additional reshipping charges may apply where appropriate and previously disclosed.
9. Damaged or Tampered Packages
We recommend inspecting your package when it arrives.
If the outer packaging appears visibly damaged, opened, or tampered with, please document its condition before opening whenever possible.
If you receive a damaged, defective, or incorrect product, contact us promptly.
Please provide:
- Order number
- Photographs of the package
- Images or videos of the affected product
- A brief description of the issue
For faster assistance, we recommend reporting visible shipping damage within 48 hours of delivery, where possible.
This recommended reporting period does not limit your legal rights regarding defective, damaged, or incorrectly supplied products.
Our team will investigate the issue and provide a suitable resolution in accordance with our Refund & Return Policy and applicable law.
10. Lost or Missing Shipments
If your order tracking indicates that the package has been delivered but you have not received it, please contact us.
We may request you to:
- Verify the delivery address
- Check with household members or building reception
- Review courier tracking updates
- Provide your order number and relevant details
We will coordinate with the shipping provider as appropriate to investigate the missing shipment.
If an order is confirmed lost in transit, we will offer an appropriate resolution, such as a replacement or refund, subject to applicable legal requirements.
11. Customized and Special Orders
Certain human hair products may require additional preparation or customization.
These may include products involving:
- Special hair lengths
- Customized hair textures
- Specific lace requirements
- Made-to-order hair products
- Other customer-requested specifications
Processing and delivery times for customized orders may differ from standard orders.
Where applicable, estimated preparation and delivery timelines will be communicated before the order is confirmed.
12. Order Cancellation Before Shipping
Customers may request cancellation before their order has been dispatched.
To request cancellation, please contact:
sofdopprivatelimited@gmail.com
Include your order number and cancellation details.
If the order has already been dispatched, cancellation may no longer be possible through the standard cancellation process.
In such cases, please refer to our Refund & Return Policy for applicable return options.
13. Contact Us
For shipping questions, order tracking assistance, delivery concerns, or general customer support, please contact:
Company Name: SOFDOP Private Limited
Email: sofdopprivatelimited@gmail.com
Business Address: [Insert Registered Business Address]
Website: [Insert Website URL]
Customer Support Contact: [Insert Contact Name or Designation]
We are committed to making your shopping experience as smooth and convenient as possible.
14. Changes to This Shipping Policy
SOFDOP Private Limited may update this Shipping & Delivery Policy periodically to reflect operational improvements, changes in shipping services, or applicable legal requirements.
Any updates will be published on this page with a revised effective date.
Changes will not override existing customer rights under applicable laws.
SOFDOP PRIVATE LIMITED
Premium Human Hair. Carefully Packed. Delivered With Care.