Privacy Policy

SOFDOP PRIVATE LIMITED

Last Updated: October 13, 2026

At SOFDOP Private Limited (“SOFDOP,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you visit our website, browse our products, purchase human hair extensions, hair bundles, lace closures, frontals, or interact with our services.

By using our website, you acknowledge the information described in this Privacy Policy. Where required by applicable law, we will request your consent for specific uses of your personal information.

1. Information We Collect

We may collect the following types of information when you interact with our website.

Personal Information

When you register, place an order, or contact us, we may collect:

Full name
Email address
Phone number
Billing and shipping addresses
Account login information
Order details and purchase history
Customer service inquiries and communications

Payment Information

When you purchase products from our website, your payment information may be processed through secure third-party payment service providers.

Depending on the payment method, this may include payment transaction references, payment status, and limited billing details.

We do not intend to collect or store complete payment card details directly on our website.

Automatically Collected Information

When you browse our website, certain information may be collected automatically, including:

IP address
Browser type and device information
Operating system
Pages visited and browsing activity
Referral sources
Cookies and similar technologies

This information helps us understand how visitors interact with our website and improve their shopping experience.

2. How We Use Your Information

We may use your personal information for the following purposes:

Processing and confirming orders
Arranging product packaging, shipping, and delivery
Providing order tracking and delivery updates
Managing customer accounts
Responding to inquiries and support requests
Processing cancellations, returns, and refunds
Improving website functionality and user experience
Preventing fraudulent transactions and unauthorized activity
Sending promotional messages, offers, and updates where permitted
Complying with applicable legal and regulatory obligations

We use personal information only for legitimate and specified purposes, with consent where required by law.

3. Sharing Your Information

To operate our eCommerce business, we may share necessary personal information with trusted third-party service providers, including:

Payment Service Providers

To securely process payments, refunds, and transaction confirmations.

Shipping and Delivery Partners

To dispatch products and deliver orders to your requested address.

Website Hosting and Technology Providers

To maintain website functionality, customer accounts, and technical security.

Analytics and Marketing Providers

To understand website performance and support marketing activities, subject to applicable privacy requirements.

Legal and Regulatory Authorities

When disclosure is required under applicable laws, legal proceedings, or lawful government requests.

We do not sell your personal information to third parties for monetary consideration.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website performance and provide a convenient shopping experience.

Cookies may help us:

Remember shopping cart items
Maintain login sessions
Save website preferences
Understand website traffic
Improve product browsing and navigation
Measure marketing performance

You can manage or disable cookies through your browser settings. Where required, we will provide cookie consent choices.

Please note that disabling certain cookies may affect website functionality.

5. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

These measures may include secure connections, access restrictions, and safeguards implemented by our technology and payment service providers.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute protection against every potential security risk.

6. Data Retention

We retain personal information only for as long as reasonably necessary to:

Fulfil orders and deliver purchased products
Provide customer support
Maintain relevant transaction records
Meet legal, accounting, and taxation obligations
Resolve disputes
Prevent fraud and maintain website security

When personal information is no longer required, we will take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

7. Your Privacy Rights

Depending on applicable laws, you may have the right to:

Request access to information about your personal data
Request correction or updating of inaccurate information
Request deletion of eligible personal information
Withdraw consent for certain processing activities
Opt out of promotional communications
Raise concerns about how your information is handled

Certain requests may be restricted where retaining information is necessary to comply with applicable legal obligations.

To submit a privacy-related request, please contact us at:

sofdopprivatelimited@gmail.com

We will review and respond to requests in accordance with applicable law.

8. Marketing Communications

With your consent or where otherwise permitted by law, we may send marketing communications relating to:

New human hair collections
Product launches
Promotional offers
Seasonal discounts
Special announcements

You may unsubscribe from promotional emails using the unsubscribe option provided in the message or by contacting us directly.

Unsubscribing from marketing communications will not prevent you from receiving essential transactional communications concerning your orders.

9. Third-Party Websites

Our website may contain links to external websites, payment platforms, social media services, or other third-party resources.

These external websites operate under their own privacy policies.

SOFDOP Private Limited is not responsible for the privacy practices, content, or security measures of independently operated third-party websites.

We encourage customers to review their privacy policies before providing personal information.

10. Children’s Privacy

Our website and products are primarily intended for individuals who are legally able to make online purchases.

We do not knowingly collect personal information from children in violation of applicable data protection laws.

If we become aware that a child’s information has been collected without the authorization required by law, we will take appropriate steps to address the situation.

Parents or legal guardians may contact us if they believe a child has provided personal information improperly.

11. International Data Transfers

Depending on the locations of our customers and service providers, personal information may be processed or stored outside the customer’s country of residence.

Where international transfers occur, we will take steps to comply with applicable data protection requirements and any relevant restrictions.

12. Changes to This Privacy Policy

SOFDOP Private Limited may update this Privacy Policy periodically to reflect:

Changes in our business operations
Updates to website features or services
Changes in applicable laws and regulations
Improvements to privacy and security practices

Any revised Privacy Policy will be published on this page with an updated effective date.

Where required by law, we will provide additional notice or request consent before implementing material changes.

We encourage customers to review this page periodically.

13. Contact Us

If you have questions, concerns, complaints, or requests relating to this Privacy Policy or the handling of your personal information, please contact us.

Company Name: SOFDOP Private Limited

Email: sofdopprivatelimited@gmail.com

Registered Office: [Insert Full Registered Business Address]

Website: [Insert Website URL]

Privacy / Grievance Contact: [Insert Responsible Contact Name or Designation]

We are committed to addressing privacy-related concerns and providing a transparent shopping experience.